Our practice is currently open for new patients to the register, if residing within our practice area (details below).

We are only able to accept registrations for patients living within our catchment area. Please click the below link to view Bennfield Surgery catchment area:

Bennfield Surgery Catchment Area

The Inner (Darker Red) Catchment Area:
 

This Inner (Darker Red) area is our new patient area

• We welcome new patients in this Inner (darker red) Catchment Area.

The larger Outer (Lighter Red) Catchment Area:

• Existing patients may move into the Outer Catchment Area and remain our patients.
• New patients under Age 16 moving into the same household as existing patients may register. (e.g. a new child in the household)
• Patients who used to be regular registered patients at Bennfield Surgery and who move back to the family home may re-register. (e.g. College Students returning home)

If you are a registered patient who moves outside of our catchment area, you will be asked to find a new GP surgery. Information on local GP surgeries within your new catchment area can be found on the NHS Choices website.

Please speak to a member of the Reception team if you are unsure or would like further advice. 

Frequently asked question:

Q.   If my house is on the road at the edge of the Catchment Area does is matter which side of the road I live on?

A.   No, if the line of the Catchment Area is down the center of your road, then houses on both sides of the road are counted as within the Catchment Area.  Cul-de-sacs and Closes off that road are not counted as within the Catchment Area unless specifically shown on the electronic map.
 

Thank you for applying to join Bennfield Surgery as an NHS patient. We offer a wide range of services and these can be found in either the patient leaflet, or on the ‘Services’ page of this website.

As part of the registration process, you will be asked to provide two forms of identification. We require 1 from Group A and 1 from Group B. Please see below list of accepted identification:

Group A

Photo Identification

• Passport
• Driving License
• Identity card

Or

• NHS registration card
• Birth Certificate
• Marriage Certificate
• Change of name by deed poll document

Group B

Proof of address

• Utility bill
• Bank statement
• Payslip

If you are registering a child, we will need to take a copy of the red book and birth certificate, if available (this may not be available if registering your newborn baby).

Please complete the New Patient Registration Form (below) for each person wishing to register and return it to the surgery using the methods listed on the form.

If you are choosing to send us the Registration form electronically, you will be required to bring your identification documents to the surgery within 14 days of sending the registration form. We will not chase for these and if not received within the timeframe, the registration form will be destroyed, and you will need to reapply for registration.

Registration can take up to 2 weeks to complete. 

Once you are registered, you will receive confirmation of registration and be encouraged to book an appointment with a Nurse or Healthcare Assistant for a New Patient Health Check. This appointment is important so that we have a full understanding of your health needs.

We would like to consider ourselves as a friendly, welcoming practice and enjoy good relationships with most of our patients. However, we do operate a ‘Zero Tolerance’ policy on violence, verbal or physical abuse. Visitors who are considered aggressive or abusive will be asked to leave the premises.

We would also ask that if you are unable to attend either a face to face or telephone appointment, you let us know as soon as possible so this appointment can be offered to another patient. Warnings may be issued for persistent non-attendance for appointments. 

On 20 May 2020, the law in England around organ donation was changed to allow more people to save lives. 

It will be considered that you agree to become an organ donor automatically when you die if:

• You are over 18 years of age
• You have not opted out
• You are not in an excluded group

If you do not wish to become an organ donor, you must opt-out.

Excluded groups are:

• Those under the age of 18
• People who lack mental capacity to understand the new arrangements and take the necessary actions. 
• Visitors to England, and those not living here voluntarily.
• People who have lived in England for less than 12 months before their death. 

The current New Patient Registration form does not give you the option to opt-out, you must register your decision online at:

Organ Donation - Register your decision

In line with Government guidelines, all patients registered at Bennfield Surgery will be allocated a named GP. As has always been our practice, patients can continue to see a Doctor of their choice, regardless of who the named GP is. 

Once registered, you will be sent confirmation of your named GP by text or by letter. 

What you should reasonably expect from our practice

You will be treated as an individual and will always be given courtesy and respect, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems. Staff will maintain your right to privacy and not discuss your illness with other staff or Doctors within hearing distance of other people. Your Doctors and Practice Nurses strive to see you within 30 minutes of your appointment time; where this is not possible, you will receive an explanation for the delay on request.

You have a right to a full explanation of your illness and any tests, investigations or consultations relating to that illness. You must inform us if you do not understand the explanation.

If you require a home visit or out of hours house call, the Doctor or his/her qualified deputy will decide whether to provide advice over the telephone or to visit. Lack of transportation is not a reason for a home visit.

If you have any complaints or concerns relating to the practice, it’s staff or the services offered, please contact a membr of the Practice Management team who will investigate and provide a timely response, in line with the Complaints Procedure. A copy of the Complaints Procedure is available from the Reception desk.

Bennfield surgery welcomes both positive and constructive feedback. Comments, concerns or questions can be directed to our Office Manager or Practice Manager.

What the Doctors and Practice Staff should reasonably expect from you

We ask that you always treat Doctors and Practice Staff with courtesy and respect.

Doctors have instructed their Receptionists to ask certain questions so that they may be able to deal with your request in accordance with policies set out by them. The practice operates a zero tolerance to abuse towards its staff.

Please let us know if you change your personal details, address or telephone number as soon as possible. It is important that we can contact you.

If you cannot keep an appointment, please let us know as soon as possible as we can offer this appointment to another patient rather than let it go to waste.

Before requesting a home visit, think seriously whether it is necessary. When requesting a visit, please contact the practice before 10.30am unless a genuine emergency arises later. Out of hours visits should only be requested in an emergency and not for minor illnesses, which can wait until the morning.

We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcomed.