Please find links below for useful information on how Bennfield Surgery processes your data:
These policies are checked and updated regularly
In order to improve Covid vaccine
appointment availability and share local resources effectively all practices in Rugby are using an IT booking system called ‘Accurx’ to allow cross-practice appointment
At the Covid vaccination clinic, your vaccination data is entered into ‘Pinnacle’ which has been commissioned by the government as a national IT solution to allow instant updating of the National Immunisation Management Service. This allows the government to obtain real time data on the number of people vaccinated and also any immediate adverse reaction. NHS England my also use this data to monitor the effectiveness of the vaccine programme.
EMIS, the clincial system we use, has recently changed certain aspects of the way it stores data. Please see the Data Protection Impact Assessment relating to this change below:
Accessible Information Standard
All organisations that provide NHS or adult social care must follow the accessible information standard by law by 31st July 2016.
The aim of the accessible information standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.
As part of the accessible information standard, organisations that provide NHS or adult social care must do five things. They must:
If you need any of the information we send out to you in an alternative format (e.g. large print or easy read) or if you need help with communication with us (e.g. use British sign language or are hard of hearing) then please let us know to enable your records to be updated. You can telephone us on 01788 540 860
Our accessible information standard policy is available upon request.
Fair Processing Notice
The fair processing notice explains why our practice collects information about you and how that information may be used and shared.
Tel: 01788 540860
Fax: 01788 866039
Monday to Friday
8.30am - 6.00pm
Do we hold the correct contact details for you? If not, please contact Reception.
For non-urgent medical or administrative enquiries; you can now use our online consultation facility:
Please note; this is a non-urgent consultation facility and can take up to 2 working days for you to receive a response. If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone to book an appointment to discuss with the Doctor.
Outside of normal working hours, please contact the NHS out of hours service by phone on 111.
NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website:
In the event of a medical emergency call 999