Bennfield Surgery
Bennfield Surgery 

Information and Data 

Data Processing


Please find links below for useful information on how Bennfield Surgery processes your data:


These policies are checked and updated regularly


In order to improve Covid vaccine appointment availability and share local resources effectively all practices in Rugby are using an IT booking system called ‘Accurx’ to allow cross-practice appointment booking.

At the Covid vaccination clinic, your vaccination data is entered into ‘Pinnacle’ which has been commissioned by the government as a national IT solution to allow  instant updating of the National Immunisation Management Service.  This allows the government to obtain real time data on the number of people vaccinated and also any immediate adverse reaction.  NHS England my also use this data to monitor the effectiveness of the vaccine programme.

Information Security Policy V7 - June 20[...]
Microsoft Word document [92.0 KB]
Information Governance Policy.doc v2.doc
Microsoft Word document [34.5 KB]
GDPR and Data Protection Policy.docx
Microsoft Word document [23.4 KB]
Data Management Policy.doc V2.doc
Microsoft Word document [39.0 KB]
Data Protection Impact Assessment - Emis and Amazon Web Services - June 2019
Data Protection Impact Assessment - EMIS[...]
Adobe Acrobat document [1.9 MB]

EMIS, the clincial system we use, has recently changed certain aspects of the way it stores data. Please see the Data Protection Impact Assessment relating to this change below:

Accessible Information Standard


All organisations that provide NHS or adult social care must follow the accessible information standard by law by 31st July 2016.


The aim of the accessible information standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.


As part of the accessible information standard, organisations that provide NHS or adult social care must do five things.  They must:


  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.


If you need any of the information we send out to you in an alternative format (e.g. large print or easy read) or if you need help with communication with us (e.g. use British sign language or are hard of hearing) then please let us know to enable your records to be updated.  You can telephone us on 01788 540 860


Our accessible information standard policy is available upon request.


Fair Processing Notice


The fair processing notice explains why our practice collects information about you and how that information may be used and shared.

Fair Processing Notice - 2019.docx
Microsoft Word document [35.8 KB]

How to contact us

Bennfield Surgery

Hilton House

Corporation Street


CV21 2DN


Tel: 01788 540860

Fax: 01788 866039


Opening hours: 

Monday to Friday

8.30am - 6.00pm


General enquiries:


Prescription requests:


Do we hold the correct contact details for you? If not, please contact Reception. 

Online Consultation

For non-urgent medical or administrative enquiries; you can now use our online consultation facility:


Please note; this is a non-urgent consultation facility and can take up to 2 working days for you to receive a response. If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone to book an appointment to discuss with the Doctor.

Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 


NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website:


In the event of a medical emergency call 999

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