We are pleased to provide a range of comprehensive NHS services such as:
Each appointment is for a 10-minute time slot, and each 10 minute time slot is designed to deal with 1 medical problem. If you have more than one problem, or you are aware that your appointment may take longer due to the nature, longer appointments are available upon request.
Our Reception Staff have been instructed by the Senior Partners to ask for a brief reason for the appointment. If you feel unable to disclose this information to them, that is your right. However, the Reception staff have information available to them that means that if your matter does not require an appointment, they can sign-post you correctly to an alternative service. This is to allow us to manage our appointments effectively and direct you to the most appropriate service in a timely manner.
During the COVID-19 pandemic we have operated under different guidelines. We offer telephone triage in the first instance for safety, to minimise the number of patients attending the surgery, to protect the vulnerable patients and to minimise the risk of infecting staff and contaminating the surgery. Where the GP deems it appropriate, a face to face appointment is offered following the telephone triage. PPE will be worn by the clinician for the duration of the face-to-face appointment and strict infection control protocols are followed after each appointment.
Please remember that if you no longer require your appointment, it is important to contact the surgery to cancel it as soon as possible in order for it to be released to another patient.
We have an appointment reminder service which will send an appointment reminder via a text message to patients who have pre-booked appointments more than 24 hours in advance. We now need to record up-to-date mobile phone numbers for patients to help us with this, so please check with the Receptionist next time you come to the surgery that we have your correct contact details on our system. We hope that this will help to reduce the number of missed appointments.
If we have your mobile telephone number and you receive text message reminders about your booked appointments, you can now cancel this appointment if necessary by texting back from the message you have received. This will help us to allow unwanted appointments to be redirected to other patients, and saves you having to telephone the surgery at busy times to cancel appointments.
This surgery offers appointments to see a GP or Nurse in the evening or at the weekends via the Extended Hours Hub.
Patient's can request a routine appointment via Reception and request to be seen in one of the Extended Hours Hubs across Coventry and Rugby.
Appointments are available Monday to Friday between 6.30pm and 9.30pm, and on Saturday and Sunday mornings.
If you are too ill to come to the surgery, or are house-bound, please phone the surgery before 10.30am to request a home-visit.
You may be asked for some details so that we can determine the urgency of the visit.
Before the Doctor visits, please ensure that your home is easily identifiable from the road and is safe (e.g. dogs shut away; dogs often misinterpret examinations on their owner as an attack and therefore must be shut away in another room). If the Doctor does not deem it safe, the visit will be cancelled until such a time that it is safe.
Family planning advice is offered to appropriate patients within normal surgery appointments and includes all types of contraceptive advice.
The Doctor may advise removal of moles, warts, toenails, etc. This can be done within the surgery in our treatment room. During this appointment, a Doctor and Nurse or Healthcare Assistant will be present.
The Doctor may request an ECG be carried out following your consultation. This can be done in the surgery and is usually carried out by a member of the Nursing team. The Doctor will review the ECG and determine the best course of action.
You may make an appointment with one of the Nurse or the Healthcare Assistant to have a health check.
Invitations are sent out regularly by the Health Authority for you to see a Nurse for your cervical smear or for a general health check.
We encourage all patients to accept these invitations, to take an interest in looking after themselves and to keep healthy.
Appointments are available for support and advice to patients who wish to stop smoking.
Please note; prescription requests cannot be made over the phone and must be in writing. This can be done in several ways:
If you make a request for a non-repeat medication, you may be asked to make an appointment with the Doctor before it can be issued.
If you are due a medication review, you will be asked to make an appointment with the Doctor before the prescription can be issued.
Requests for repeat medication take 2 working days to process; please bear this in mind when ordering your medication so as not to run out.
Prescriptions are usually sent electronically to your nominated Pharmacy, therefore if you would like to collect it from the surgery yourself, please state this at the time of ordering.
You should not expect to receive a prescription every time you see a Doctor, quite often they are not necessary.
Please follow your Doctor’s advice and take the full course of any medications that they have prescribed to you. If you have any questions or concerns about your medication, you can phone the surgery during the hours of 8.30am and 6pm, or phone 111.
We also provide a range of private medical services including:
Tel: 01788 540860
Fax: 01788 866039
Monday to Friday
8.30am - 6.00pm
Do we hold the correct contact details for you? If not, please contact Reception.
For non-urgent medical or administrative enquiries; you can now use our online consultation facility:
Please note; this is a non-urgent consultation facility and can take up to 2 working days for you to receive a response. If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone to book an appointment to discuss with the Doctor.
Outside of normal working hours, please contact the NHS out of hours service by phone on 111.
NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website:
In the event of a medical emergency call 999