Prescription requests cannot be made over the phone and must be in writing.
How to make your request
This can be done in several ways:
Please ensure that when making the request you clearly write your name, address and DOB, the medication you require and if you wish this to be sent to your nominated pharmacy.
If you make a request for a non-repeat medication, you may be asked to make an appointment with the Doctor before it can be issued.
If you are due a review
If you are due a medication review, you will be asked to make an appointment with the Doctor before the prescription can be issued.
How long will it take?
Requests for repeat medication take 2 working days to process; please bear this in mind when ordering medication so as not to run out.
Where will my prescription be sent?
Prescriptions are usually sent electronically to your nominated pharmacy; therefore, if you would like to collect it from the surgery yourself, please state this at the time of ordering.
You should not expect to recieve a prescription every time you see a Doctor, quite often they are not necessary.
Please follow your Doctor's advice and take the full course of any medications that they have prescribed to you. If you have any questions or concerns about your medication, you can phone the surgery during the hours of 8.30am and 6pm, or phone 111 (NHS).
Please Note: Some patients do telephone the surgery to see if their prescription is ready. Your repeat prescription should be ready for collection 2 working days after we receive
it, so please do not ring to check on it's progress unless you do have an urgent query. Thank you for your co-operation with this.
Tel: 01788 540860
Fax: 01788 866039
Monday to Friday
8.30am - 6.00pm
Do we hold the correct contact details for you? If not, please contact Reception.
For non-urgent medical or administrative enquiries; you can now use our online consultation facility:
Please note; this is a non-urgent consultation facility and can take up to 2 working days for you to receive a response. If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone to book an appointment to discuss with the Doctor.
Outside of normal working hours, please contact the NHS out of hours service by phone on 111.
NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website:
In the event of a medical emergency call 999