Bennfield Surgery - Personal healthcare for the NHS
Bennfield Surgery - Personal healthcare for the NHS

Repeat Prescriptions

You may e-mail repeat prescription requests to prescriptions.bennfieldsurgery@nhs.net

 

Please ensure you provide:

 

Name
Date of Birth
Computer Number (from repeat ordering slip)
Items you require

 

Items not on a regular repeat prescription ARE NOT AUTOMATICALLY ISSUED and may often be declined without a consultation for your own safety.

 


If you are registered for on-line access via our clinical support sytem (EMIS), you will be able to request your repeat medication via this link.


Regular repeat prescriptions may also be requested by sending or handing in the re-ordering right-hand side of your last repeat prescription.  We also accept requests by fax on 01788 866039 .


We do not accept requests by telephone, finding that prescription requests have too much chance for error over the phone.

Please allow at least two working days for regular repeat prescription requests.

We often recommend Repeat Dispensing for patients who are stable on medication and do not require a routine review for a reasonable number of months.  Repeat Dispensing Prescriptions allow for a number of prescriptions to be issued at the time of the medication review consultation and then dispensed month-by-month by your pharmacist without the need for further contact with the surgery.  More convenient all-round.  Not all patients will be suitable for Repeat Dispensing - but please ask if you are interested.

Please note we often receive requests for items that are not on a regular repeat prescription, often for medications received in the past.  It takes longer to process these requests since the doctor needs to look up your records to see why an item might be requested.  It can take four working days to process such requests, and often the doctor will still decide that it is only safe to hold a consultation with you before considering if such medication is appropriate.  Items not on a regular repeat prescription ARE NOT AUTOMATICALLY ISSUED and may often be declined without a consultation for your own safety.


The practice is working with the Coventry & Rugby Clinical Commissioning Group Medicines Management Team to iron out the initial difficulties we have had with the 'electronic prescribing' initiative.  We are still hopeful that this will provide a more efficient system to enable patients to order and collect their repeat medications from their chosen pharmacist via this route and will continue to try to help make this work for everyone.


Please Note: Some patients do telephone the surgery to see if their prescription is ready. Your repeat prescription should be ready for collection 48 hours after we receive it, so please do not ring to check on it's progress unless you do have an urgent query. Thank you for your co-operation with this.
 

How to contact us

Bennfield Surgery

Hilton House

Corporation Street 
Rugby

CV21 2DN

 

Phone

01788 540860 01788 540860

Fax

01788 866039

 

Out-of-Hours Medical Care

If you need urgent medical advice when our practice is closed, a clinician is always available in the evening, nights, weekends, public holidays and on protected learning afternoons (staff training).  Please telephone NHS Warwickshire Out of Hours Service (Care UK) on 111 and your call will be re-directed to the Out-of-Hours Service.

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