Bennfield Surgery
Bennfield Surgery
Bennfield Surgery
Bennfield Surgery 

NHS Friends and Family Test

You can submit your Friends and Family Test by completing the online form below. The name and date of birth fields are not mandatory and therefore you can submit your response anonymously if you wish. 

 

Thinking about Bennfield Surgery, please answer the following question:

 

Overall, how was your experience of our service?

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Friends and Family Test

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What is Friends and Family?

 

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. 

 

Here at Bennfield Surgery, we welcome and value your feedback. 

 

The FFT is a voluntary questionnaire which can be submitted to the practice anonymously. 

 

The results will be collected, and we will analyse them to see if any action is needed. 

 

This does not replace any formal comments/complaints procedure in place. This is to give us an overall impression of how we are doing. 

 

You can complete the questionnaire by:

 

  • Completing and submitting the form above
  • Printing a copy of the word document and brinking it to the surgery/pop it in the post box.
  • Download the word document, complete electronically and email it to cwicb.bennfieldreception@nhs.net
  • Picking up a paper copy from reception

 

 

Friends and Family Test Results

 

Thank you for completing the Friends and Family Test. Responses received to the question "Overall, how was your experience with our service" in November 2024 totalled 2 with the following results:

  • Very Good - 100%
  • Good - 0%
  • Neither Good Nor Poor - 0%
  • Poor - 0%
  • Very Poor - 0%

 

Friends and Family Test Questionnaire 20[...]
Microsoft Word document [42.8 KB]

How to contact us

Bennfield Surgery

Hilton House

Corporation Street

Rugby

CV21 2DN

 

Tel: 01788 540860

 

Opening hours: 

Monday-Friday, 08:30am - 06.00pm

 

Prescription requests:

Order your prescription online here.

 

Do we hold the correct contact details for you? If not, please contact Reception 

We are unable to book appointments via email. Please either phone the surgery or come in to the surgery to book your appointment. 

 

Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 

 

NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website: 

https://111.nhs.uk

 

In the event of a medical emergency call 999

 

 

 

 

 How did we do?

Please complete a Friends and Family Test by clicking here

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