Bennfield Surgery
Bennfield Surgery 

Appointments

Each appointment is for a 10-minute time slot, and each 10 minute time slot is designed to deal with 1 medical problem. If you have more than one problem, or you are aware that your appointment may take longer due to the nature, longer appointments are available upon request.

 

Our Reception Staff have been instructed by the Senior Partners to ask for a brief reason for the appointment. If you feel unable to disclose this information to them, that is your right. However, the Reception staff have information available to them that means that if your matter does not require an appointment, they can sign-post you correctly to an alternative service. This is to allow us to manage our appointments effectively and direct you to the most appropriate service in a timely manner.

 

During the COVID-19 pandemic we have operated under different guidelines and we continue to work to instruction set by the NHS. We have continued to see patients face-to-face during the pandemic, when needed.

 

We currently offer telephone triage in the first instance for safety. This is to minimise the number of patients attending the surgery in order to protect the vulnerable patients and to minimise the risk of infecting staff and contaminating the surgery.

 

Where the GP deems it appropriate, a face to face appointment is offered following the telephone triage.

 

PPE will be worn by the clinician for the duration of the face-to-face appointment and strict infection control protocols are followed after each appointment. 

 

Please remember that if you no longer require your appointment, it is important to contact the surgery to cancel it as soon as possible in order for it to be released to another patient. 

Booking Appointments Online

Patient Access

 

Patient Access allows you to book GP appointments, order repeat prescriptions and discover local health services. You must be 16 years old or over to register.

 

To create your account, you will need to request an application form and once completed, hand it back to Reception with proof of identity. You will then be issued with unique login details and a password for you to access EMIS on-line.You must first Create your Patient Access account. You will be asked to provide some basic information and to link your account to your GP practice. 

 

Due to the adapted way of working following the COVID-19 pandemic, the functionality to book appointments via Patient Access is currently not available. 

 

Please note; GPs do not carry out smear tests, these must be booked with a Practice Nurse.

 

NHS App

 

The NHS App works in a similar way to Patient Acess, however it is not run by the GP practice themselves but by the NHS. It is a simple and secure way to access a rage of NHS services on your smartphone or tablet. 

 

In the NHS App you can order repeat medication, book appointments online, see test results and view your COVID vaccination status, where the surgery had granted permission for this to be made available on the app. 

 

To use the NHS App you must be aged 13 or over and registered with a GP Practice in England. 

 

Security

 

We take the security of our patients' information very seriously.  By working with EMIS, our clinical system provider, we can ensure that the information you provide when using the internet facility is protected.  All communications with the practice web site are encrypted using very high security.  Only you can see the personal information you enter.

 

Individuals must register to use this service themselves; access will not be given to any other individual.  Remember - you must provide at least one form of identification to register.

 

When you book an appointment online you will receive confirmation immediately; it is advisable to print out the confirmation slip and bring this with you to the appointment.  There is no need to re-confirm by email or telephone, just arrive promptly for your appointment on the day.

 

Please note; In order to minimise the number of "lost" appointments where patients fail to attend; if you do not attend for an appointment that you have booked online, your registration to use this facility may be withdrawn.

Medication Review Appointments

Bennfield Surgery is 1 of 12 surgeries within the same Primary Care Network. The PCN consists of GP practices working together, along with other healthcare staff and organisations, providing integreated services to the local population. 

 

Our PCN has employed some Pharmacists who are conducting medication reviews with patients. We currently have a PCN Pharmacist working within Bennfield Surgery for 2.5 days a week. 

 

If you are due a medication review, the Reception staff may offer you an appointment with the PCN Pharmacist instead of a GP. 

Extended Hours Service

This surgery offers appointments to see a GP or Nurse in the evening or at weekends.

 

Patients can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and Rugby. 

 

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings. 

 

For more information please contact Reception.

Saturday Morning Appointments

Please note; we are currently not offering Saturday morning appointments due to the ongoing COVID-19 pandemic.

 

We are delighted to be able to offer pre-booked routine appointments with a doctor on Saturday Mornings at present.

 

We are working within the Department of Health framework for extended hours and so we are not able to provide nurse appointments or investigations.  A chaperone will not be available, so some examinations will not be able to be performed.

 

Care for urgent healthcare is still provided over the weekend by the Out-of-Hours Service.  Saturday morning appointments are only pre-bookable and for routine medical care.

Telephone Appointments

The Doctors offer telephone consultations for suitable problems as an alternative to a face to face consultation.

 

There are a limited number of appointments and these are available at 8.30 am on the day. Our Receptionist will confirm if it will be an AM call or PM call when the doctor will phone you and so it is important that you leave at telephone number where you can be reached.

 

We have a "smart" phone system that allows you options between; the appointment line, results and other enquiries. Please make sure you select the correct option when phoning.

Home Visits

If you require a home visit appointment because you are a housebound patient or are too unwell to come to the surgery, we would ask that you phone the surgery to request a home visit before 10:30am in order for the GP to plan their day. 

 

The GP will phone you to conduct a telephone triage prior to the home visit. 

 

Please ensure that your home is easily identifiable and is made safe for the visit (e.g. Dogs shut away in another room). If the GP deems it to be unsafe upon arrival, they may cancel the appointment until such a time that it is safe. 

 

Cancel Appointments

We are always trying to make the best use of our available appointments and are grateful if you cancel appointments you are going to be unable to attend. 

 

Given sufficient notice we can then give your appointment away to another patient.

 

If you receive a text message reminder about your appointment, you can now text back to let us know if you no longer need it.

How to contact us

Bennfield Surgery

Hilton House

Corporation Street

Rugby

CV21 2DN

 

Tel: 01788 540860

Opening hours: 

Monday-Friday, 08:30am - 06.00pm

 

Please note; the surgery will be open 08:30-12:30 on Thursday 03 February 2022 and closed in the afternoon for Practice Learning Training. Please call 111 if your matter is urgent during our closing times. 

 

Prescription requests:

Order your prescription online here.

 

Do we hold the correct contact details for you? If not, please contact Reception

Online Enquiries

We are pleased to offer an online enquiry facility for our patients, for non-urgent medical or administrative queries such as sick note requests, general queries, chasing referrals, etc.

 

This is a non-urgent enquiry facility and therefore it can take up to 2 working days for you to receive a response.

 

If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone the surgery when the telephone lines open at 8.30am to book an appointment with the Doctor. 

 

https://florey.accurx.com/p/M84067

Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 

 

NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website: 

https://111.nhs.uk

 

In the event of a medical emergency call 999

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