Bennfield Surgery
Bennfield Surgery
Bennfield Surgery
Bennfield Surgery 


Appointments can only be booked via telephone or by coming to the surgery. The telephone lines and doors both open at 08:30am and close at 6.00pm.


Routine GP appointments are available in 10-minute time slots for 1 medical problem. If you have more than 1 problem to discuss, or if you are aware that your issue may take longer to discuss, longer appointments are available upon request. 


When you book your appointment, you will be asked by the reception staff for a brief reason for your appointment. If you do not feel able to disclose this information, that is your right. However, the staff have been instructed to ask this by the Senior Partners as the Reception team have information available to them that means if your matter does not require an appointment, they can sign-post you correctly. This is to allow us to manage appointments effectively and direct you to the most appropriate service in a timely manner. 


We currently offer telephone triage in the first instance. This is to minimise the number of patients attending the surgery in order to protect the vulnerable patients and to minimise the risk of infecting staff and contaminating the surgery.


Where the GP deems it appropriate, a face to face appointment is offered following the telephone triage.


Please remember that if you no longer require your appointment, it is important to contact the surgery to cancel it as soon as possible in order for it to be released to another patient. 

Medication Review Appointments

Bennfield Surgery is 1 of 12 surgeries within the same Primary Care Network. The PCN consists of GP practices working together, along with other healthcare staff and organisations, providing integreated services to the local population. 


Our PCN has employed some Pharmacists who are conducting medication reviews with patients. We currently have a PCN Pharmacist working within Bennfield Surgery for 2.5 days a week. 


If you are due a medication review, the Reception staff may offer you an appointment with the PCN Pharmacist instead of a GP. 

Home Visits

If you require a home visit appointment because you are a housebound patient or are too unwell to come to the surgery, we would ask that you phone the surgery to request a home visit before 10:30am in order for the GP to plan their day. 


The GP will phone you to conduct a telephone triage prior to the home visit. 


Please ensure that your home is easily identifiable and is made safe for the visit (e.g. Dogs shut away in another room). If the GP deems it to be unsafe upon arrival, they may cancel the appointment until such a time that it is safe. 


Cancel Appointments

We are always trying to make the best use of our available appointments and are grateful if you cancel appointments you are going to be unable to attend. 


Given sufficient notice we can then give your appointment away to another patient.


If you receive a text message reminder about your appointment, you can now text back to let us know if you no longer need it.


Rugby Health

Enhanced Access appointments (Evenings and weekends)


Rugby Health Limited is a Primary Care Network representing 12 GP Practices in Rugby, who are getting ready to deliver additional services, beyond the 8am-6pm appointments offered by GP Practices currently. 


From 01 October 2022, Rugby Health Limited started scheduling additional clinics so that non-urgent check-ups and health-care demands such as smear tests, wound-care, contraceptive care, routine reviews/care for conditions such as diabetes, asthma, epilepsy, review of medication and many other options can be addressed. 


These appointments are held at one of the out-of-hours clinics either at Rugby Health and Wellbeing Centre, Drover Close, Rugby or Brookside Surgery, Stretton on Dunsmore. 


The appointments are available Monday to Friday 6.30pm-8pm and Saturdays only 9am-5pm. 


Appointments can be booked up to 2 weeks in advance. Same day appointments may be available, but cannot be guaranteed. 


How to contact us

Bennfield Surgery

Hilton House

Corporation Street


CV21 2DN


Tel: 01788 540860


Opening hours: 

Monday-Friday, 08:30am - 06.00pm


Prescription requests:

Order your prescription online here.


Do we hold the correct contact details for you? If not, please contact Reception 

We are unable to book appointments via email. Please either phone the surgery or come in to the surgery to book your appointment. 


Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 


NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website:


In the event of a medical emergency call 999





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