Welcome to Bennfield Surgery
Doctors:
Carol Warburton, Nick Doherty, Heather Barnes, Jane Cumming, Christopher Busby, Christopher Williams
We will be open on
Good Friday & Easter Monday between
8.30am and 6pm
Monday 16th March 2020
TELEPHONE TRIAGE
THE SURGERY REMAINS OPEN BUT WE ARE TRIAGING EVERY REQUEST FOR A FACE TO FACE APPOINTMENT.
From today we are telephoning patients who would normally have been making a face-to-face appointment.
In order to reduce the risk of spread of Covid-19 to vulnerable patients, staff and contaminating the Surgery, we will be trying to manage as many medical issues as possible over the telephone.
If you were going to come into the Surgery to make an appointment please telephone instead.
We appreciate that the telephone lines will be busier than normal but we will do our very best to speak to every patient who needs to be spoken to.
If you are waiting for a call back from a clinician please DO NOT ring the surgery again as this blocks a phone line.
Patients who do need to be seen face-to-face will still be seen.
Please use our on-line facility for ordering repeat medications if possible, and otherwise email or ring for prescription requests that you cannot order online.
We are keeping this website bennfieldsurgery.co.uk up to date with surgery information, it may change on a daily basis.
Thank you for your understanding.
The Partners, Bennfield Surgery.
For up to date information please visit WWW.GOV.UK
CORONAVIRUS
PLEASE DO NOT COME TO THE SURGERY
If you are experiencing symptoms of a high temperature or fever or have a new, continuous cough we ask that you do not visit the Surgery or Accident and Emergency.
Please go online and visit
for advice
ONLINE BOOKING SUSPENDED
In order to mitigate any risk that patients potentially infected with coronovirus book appointments on line and attend the practice we are temporarily suspending on line booking. We apologise for any inconvenience that this may cause.
|
Patient Reference Group
We are currently look to recruit new members. Any patient wishing to join the Patient Reference Group will be very welcome. Please contact Kayley Delaney or Jane Gardner at the surgery for further details. |
|
Future PLT Dates
The surgery will be closed from 12:30 for PLT (Protected Learning Time) on the following dates:
Thursday 5th May 2020 Thursday 11th June 2020 Thursday 2nd July 2020 Thursday 10th September 2020 Thursday 8th October 2020 Thursday 12th November 2020
Please see the information on the right for out-of-hours medical care.
EXTENDED HOURS SERVICE This surgery offers appointments to see a GP or Nurse in the evening or at weekends. Patient's can request a routine appointment at reception and choose to be seen in one of the eight Extended Hours hubs across Coventry and Rugby. Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.
CARE QUALITY COMMISSION The Care Quality Commission attended and inspected the practice on Thursday 17th January 2019. Their final report is available to read in the Care Quality Commission page. |
| HEALTHWATCH WARWICKSHIRE Healthwatch Warwickshire inspected the practice in July 2015. Their report is available to read now and is contained within the Care Quality Commission page. |
|
NAMED GP FOR ALL PATIENTS
|
| FAMILY & FRIENDS SURVEY TEST The Family and Friends Test is a short survey which can be completed when you attend the surgery. Special cards for this purpose are available at reception along with a box to put the cards in so that this remains anonymous if you prefer that. |
| CARE DATA NHS England has indicated that they now intend to extract data from the practice to the 'care.data' system. Information leaflets are available from Reception at the surgery. We also have copies of 'Frequently Asked Questions' which will provide more information. The Health and Social Care Information Centre (HSCIC) is working with NHS England to deliver the system on behalf of the entire NHS. |
|
CONTACT DETAILS |
|
CANCELLING APPOINTMENTS If you find you do not need an appointment you have booked at the surgery then please let us know and if we have sufficient notice, we may be able to offer it to another patient. You can telephone the surgery on 01788 540860, fax on 01788 866039 or email us. If you have received a text reminder about your appointment you can now text back to cancel your appointment if you need to. |
|
Appointment reminders by text messaging - to read more click here Saturday morning appointments - to read more click here You may now book appointments on-line. Find out more You may now order regular repeat prescriptions on-line by clicking here |
| Bennfield Surgery is now participating in clinical research projects. Please click here for further information. |
How to contact us
Bennfield Surgery
Hilton House
Corporation Street
Rugby
CV21 2DN
Phone
01788 540860 01788 540860
Fax
01788 866039
Out-of-Hours Medical Care
If you need urgent medical advice when our practice is closed, a clinician is always available in the evening, nights, weekends, public holidays and on protected learning afternoons (staff training). Please telephone NHS Warwickshire Out of Hours Service (Care UK) on 111 and your call will be re-directed to the Out-of-Hours Service.
Share
Print