Bennfield Surgery
Bennfield Surgery
Bennfield Surgery
Bennfield Surgery 

Patient Reference Group

Bennfield Surgery has approximately 8000 registered pateints on the practice list. We are situated on the edge of the town centre. We have a purpose built surgery which we moved to in June 2003. Our surgery is fully able to accomodate disabled and able bodied patients alike.

 

The practice has been open Monday to Friday between the hours of 08:30 and 18:00. We have also been able to offer the extended hours service in the evenings and weekends. Doctor and Nurse appointments are available at different locations in Rugby and Coventry. The Coventry and Rugby Clinical Commissioning Group commissions the Out of Hours service for patients who need urgent care when the surgery is not open. Patients dial 111 and will be given appropriate advice as to which health care service would be beneficial to them. 

 

We encourage patients to share their views on our services and we take account of any suggestions made by patients to see if they would be beneficial to the smooth running of the surgery for patients and staff.

 

Due to the COVID 19 pandemic, the planned PRG meeting for April 2021 was cancelled. A brief meeting was held in October 2021 to welcome three new members to the group and to give details of any changes implemented by the surgery to ease pressures of the pandemic. 

 

The Patient Reference Group will continue to meet twice a year to discuss issues relating to the practice and we are hoping to have our next meeting in May 2022. 

 

Please contact Jane Gardner if you are interested in joining the group as a member. 

 

Kayley Delaney (Practice Manager) and Jane Garder (Office Manager) continue to support the group. 

 

We hope that the Patient Reference Group will continue to flourish and that new members can be recriuted and plan an active role to continue the good work which has already started. 

 

PRG Report - 2020 - 2021.docx
Microsoft Word document [13.3 KB]

Previous

Patient Reference Group Report 2019/2020
PRG Report 2019-2020.pdf
Adobe Acrobat document [1.5 MB]
PRG report 2018-2019.pdf
Adobe Acrobat document [293.6 KB]
EXAMPLE OF QUESTIONNAIRE
Copy++GPAQ.pdf
Adobe Acrobat document [878.5 KB]

How to contact us

Bennfield Surgery

Hilton House

Corporation Street

Rugby

CV21 2DN

 

Tel: 01788 540860

 

Opening hours: 

Monday-Friday, 08:30am - 06.00pm

 

Saturdays, 08:30am-11:30am

(by appointment only)

 

Prescription requests:

Order your prescription online here.

 

Do we hold the correct contact details for you? If not, please contact Reception

Online Enquiries

We offer an online facility for queries. 

 

This service is ideal for simple issues such as Fit Note requests, Test Result enquires, Referral enquires.  It is NOT suitable for complex medical problems or if you are feeling unwell.  In those circumstances, you should telephone for an appointment or phone 111 for medical advice.

 

Your message will be read within THREE working days.

 

This service is for Non-urgent administration or medical enquires ONLY. 
 

If you have a medical emergency then please phone 999.


 

https://florey.accurx.com/p/M84067

Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 

 

NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website: 

https://111.nhs.uk

 

In the event of a medical emergency call 999

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