Bennfield Surgery - Personal healthcare for the NHS
Bennfield Surgery - Personal healthcare for the NHS

Administration

Practice Manager

 

Kayley Delaney

 

Kayley joined the practice in February 2016 following the retirement of our previous practice manager.

 

Some of her main duties as Practice Manager include:

 

  • HR Support to all staff
  • Management of finances
  • Selecting, training and supervising non-clinical staff
  • Liaising with local health organisations such as clinical commissioning groups
  • Monitoring patient satisfaction, and handling any complaints

Office Manager

 

Mrs Jane Gardner

 

Jane took on the role of office manager in March 2016 after working as part of the reception/administration team for 10 years.  

 

Some of Jane's main duties include:

 

  • Ensuring the quality of the services offered to patients.
  • Recruiting, training and managing administrative staff.
  • Ensuring the appointments system runs smoothly.
  • Monitoring patient satisfaction, and handling any minor complaints.

Practice Administrator

 

Mrs Delia Longthorn

 

 

 

Delia worked as a receptionist for 5 years within the practice before moving to a more administrative role. This position emcompasses a wide variety of duties from carrying out data searches and clinical audits to providing administrative and secretarial support to the Management Team, Doctors and Nurses. Delia is happy to offer help and support where it is required throughout the practice. 

Practice Administrator

 

Mr Dan Cleminson

 

Dan joined the surgery in August 2016 and after a year working on reception joined the Admin Team in December 2017.

Administration and Reception

These are the staff who really make the practice work well.  They are the first you meet and the voices you hear on the phone.

Our reception team will endeavor to help you.  Often they need a chiropracter they bend over backwards so far, and they do not deserve abuse in any shape or form.

 

WE OPERATE A "ZERO TOLERANCE" POLICY ON VIOLENCE, VERBAL OR PHYSICAL ABUSE, AND WILL ALWAYS PRESS CHARGES

 

So, in no particular order here are a few of our admin team:

How to contact us

Bennfield Surgery

Hilton House

Corporation Street 
Rugby

CV21 2DN

 

Phone

01788 540860 01788 540860

Fax

01788 866039

 

Out-of-Hours Medical Care

If you need urgent medical advice when our practice is closed, a clinician is always available in the evening, nights, weekends, public holidays and on protected learning afternoons (staff training).  Please telephone NHS Warwickshire Out of Hours Service (Care UK) on 111 and your call will be re-directed to the Out-of-Hours Service.

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