Bennfield Surgery
Bennfield Surgery 

New Patients

Our practice is currently open for new patients to the register, if residing within our practice area (details below).

Catchment Area

We are only able to accept registrations for patients living within our catchment area. Please click the below link to view Bennfield Surgery catchment area:

 

Bennfield Surgery Catchment Area

 

The Inner (Darker Red) Catchment Area:
 

This Inner (Darker Red) area is our new patient area

  • We welcome new patients in this Inner (darker red) Catchment Area.

 

The larger Outer (Lighter Red) Catchment Area:

 

  • Existing patients may move into the Outer Catchment Area and remain our patients.
  • New patients under Age 16 moving into the same household as existing patients may register. (e.g. a new child in the household)
  • Patients who used to be regular registered patients at Bennfield Surgery and who move back to the family home may re-register. (e.g. College Students returning home)

If you are a registered patient who moves outside of our catchment area, you will be asked to find a new GP surgery. Information on local GP surgeries within your new catchment area can be found on the NHS Choices website.

 

Please speak to a member of the Reception team if you are unsure or would like further advice. 

 

Frequently asked question:

 

Q.   If my house is on the road at the edge of the Catchment Area does is matter which side of the road I live on?

A.   No, if the line of the Catchment Area is down the center of your road, then houses on both sides of the road are counted as within the Catchment Area.  Cul-de-sacs and Closes off that road are not counted as within the Catchment Area unless specifically shown on the electronic map.

 

Completing the Registration form

Please follow the below link in order to download the registration form:

 

Family Doctor Services Registration Form

 

Organ Donation Law in England

On 20 May 2020, the law in England around organ donation was changed to allow more people to save lives. 

 

It will be considered that you agree to become an organ donor automatically when you die if:

 

  • You are over 18 years of age
  • You have not opted out
  • You are not in an excluded group

 

If you do not wish to become an organ donor, you must opt-out.

 

Excluded groups are:

 

  • Those under the age of 18
  • People who lack mental capacity to understand the new arrangements and take the necessary actions. 
  • Visitors to England, and those not living here voluntarily.
  • People who have lived in England for less than 12 months before their death. 

 

The current New Patient Registration form does not give you the option to opt-out, you must register your decision online at:

 

Organ Donation - Register your decision

 

The Registration Process

Once you have completed the Family Doctor Services Registration form, you will need to bring it to the surgery along with 1 form of photo ID and 1 document confirming your address (i.e. utility bill, bank statement, etc.). If you are registering a child, you should bring along their Childhood Record (red book) and birth certificate, where possible.

 

Registration can take up to 2 weeks to complete. Once registered, you will be invited in for a New Patient Health Check, usually with the Healthcare Assistant, where you will be given a health check, and details of your medical history are noted down. 

The Patient's Charter

What you should reasonably expect from our practice

 

You will be treated as an individual and will always be given courtesy and respect, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems. Staff will maintain your right to privacy and not discuss your illness with other staff or Doctors within hearing distance of other people. Your Doctors and Practice Nurses strive to see you within 30 minutes of your appointment time; where this is not possible, you will receive an explanation for the delay on request.

 

You have a right to a full explanation of your illness and any tests, investigations or consultations relating to that illness. You must inform us if you do not understand the explanation.

 

If you require a home visit or out of hours house call, the Doctor or his/her qualified deputy will decide whether to provide advice over the telephone or to visit. Lack of transportation is not a reason for a home visit.

 

If you have any complaints or concerns relating to the practice, it’s staff or the services offered, please contact a membr of the Practice Management team who will investigate and provide a timely response, in line with the Complaints Procedure. A copy of the Complaints Procedure is available from the Reception desk.

Bennfield surgery welcomes both positive and constructive feedback. Comments, concerns or questions can be directed to our Office Manager or Practice Manager.

 

What the Doctors and Practice Staff should reasonably expect from you

 

We ask that you always treat Doctors and Practice Staff with courtesy and respect.

 

Doctors have instructed their Receptionists to ask certain questions so that they may be able to deal with your request in accordance with policies set out by them. The practice operates a zero tolerance to abuse towards its staff.

 

Please let us know if you change your personal details, address or telephone number as soon as possible. It is important that we can contact you.

 

If you cannot keep an appointment, please let us know as soon as possible as we can offer this appointment to another patient rather than let it go to waste.

 

Before requesting a home visit, think seriously whether it is necessary. When requesting a visit, please contact the practice before 10.30am unless a genuine emergency arises later. Out of hours visits should only be requested in an emergency and not for minor illnesses, which can wait until the morning.

 

We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcomed. 

How to contact us

Bennfield Surgery

Hilton House

Corporation Street

Rugby

CV21 2DN

 

Tel: 01788 540860

Opening hours: 

Monday-Friday, 08:30am - 06.00pm

 

Please be aware that due to current pressures on our service, non-urgent issues may take longer than usual to resolve. 

 

Prescription requests:

Order your prescription online here.

 

Do we hold the correct contact details for you? If not, please contact Reception

Online Enquiries

For non-urgent medical or administrative enquiries; you can now use our online enquiry facility.

 

Please note; this is a non-urgent enquiry facility and can take up to 2 working days for you to receive a response. If your query is of a complex nature, you will require a more detailed consultation and therefore this service will not be appropriate for you. You should phone to book an appointment to discuss with the Doctor.

 

https://florey.accurx.com/p/M84067

Out of Hours

Outside of normal working hours, please contact the NHS out of hours service by phone on 111. 

 

NHS 111 can help if you need urgent medical help or if you’re not sure what to do. They will ask you questions about your symptoms, so you get the most appropriate help. You can also get help from their website: 

https://111.nhs.uk

 

In the event of a medical emergency call 999

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