We always appreciate compliments when they are deserved.  Compliments do help us through what can be a demanding vocation.

We are just as eager to hear when we could have provided a better service and welcome complaints and comments.

Our Practice Management Team are always on hand to try and resolve any issues or complaints. 

We have a Formal Complaints Procedure, details are available from Reception.

You can expect a full and prompt reply to any complaint made normally within 20 working days. 

You may also seek advice from the Patient Advice and Liaison Services (PALS) - Click Here for more information on how to do this.

You can also contact the NHS Complaints Advocacy Service who offers advice and support to complainants. Please Click Here for more information. 

If you are not happy with how we have dealt with your complaint, and would like to take this matter further, you can contact the Parliamentary Ombudsman who make final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use. If you wish to take your complaint to the Ombudsman, please Click Here or call 0345 015 4033.