Bennfield Surgery - Personal healthcare for the NHS
Bennfield Surgery - Personal healthcare for the NHS

Compliments

We always appreciate compliments when they are deserved.  Compliments do help us through what can be a demanding vocation.

Complaints

We are just as eager to hear when we could have provided a better service and welcome complaints and comments.

 

Our Practice Management Team are always on hand to try and resolve any issues or complaints. 

 

We have a Formal Complaints Procedure, details are available from Reception.

 

You can expect a full and prompt reply to any complaint made normally within 20 working days. 

 

You may also seek advice from the Patient Advice and Liaison Services (PALS) - Click Here for more information on how to do this.

 

You can also contact the NHS Complaints Advocacy Service who offers advice and support to complainants. Please Click Here for more information. 

 

If you are not happy with how we have dealt with your complaint, and would like to take this matter further, you can contact the Parliamentary Ombudsman who make final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use. If you wish to take your complaint to the Ombudsman, please Click Here or call 0345 015 4033.

 

 

 

 

 

How to contact us

Bennfield Surgery

Hilton House

Corporation Street 
Rugby

CV21 2DN

 

Phone

01788 540860 01788 540860

Fax

01788 866039

 

Out-of-Hours Medical Care

If you need urgent medical advice when our practice is closed, a clinician is always available in the evening, nights, weekends, public holidays and on protected learning afternoons (staff training).  Please telephone NHS Warwickshire Out of Hours Service (Care UK) on 111 and your call will be re-directed to the Out-of-Hours Service.

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