Compliments

We strive very hard to help our patients through life's health needs.  Often patients are ours to care for for many many years.  We always appreciate compliments when they are deserved.  Compliments do help us through what can be a demanding vocation.

Complaints

We are just as eager to hear when we could have provided a better service and welcome complaints and comments.

• Mrs Trish Thomas, our Patient Services Manager is happy to be your first contact.  She will try to resolve your complaint directly.

• We have a Formal Complaints Procedure which may also be accessed through either Mrs Trish Thomas or Mrs Ann Cave.

• You can expect a full and prompt reply to any complaint made against a Trust or Primary Care Trust, normally within 20 working days.  Family health service providers - GPs, dentists, pharmacists or opticians should reply within 10 working days.
  

• You may also seek advice from the Patient Advice and Liaison Services (PALS) - see Contact us & Others

• Independent advice can also be obtained from the Independent Complaints Advisory Service (ICAS) - see Contact us & Others

• If you are still unhappy, you can ask for an independent review to take place.

• Finally, if your complaint is still not resolved to your satisfaction, you can contact the Health Service Commissioner. - see Contact us & Others However, the commissioner will not usually consider a complaint if you have not first tried to resolve the matter through the NHS complaints procedure.